Privacy Policy

Utility Ste Services Limited (“USS”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website.

What is this?

At Utility Site Services, your privacy is of the utmost importance to us, and we are wholly committed to protecting it.

This policy explains when and why we collect personal information about individuals, how this information is used, the conditions under which it may be disclosed to others, and how it is kept secure.

This policy may change from time to time, so please check this page occasionally to ensure that you’re happy with any changes.

Who we are

Utility Site Services is a privately owned limited company (09998506). Where this policy refers to “USS,” “we,” “our,” or “us” below, unless it mentions otherwise, it is referring to Utility Site Services Limited, the controller of your personal information.

How we collect your personal information

Personal information you give to us:

This is information about you that you give to us by entering information via our site (https://www.utilitysiteservices.co.uk/), corresponding with us by phone, email, or otherwise or entering into agreements with us, and is provided entirely voluntarily.

This includes information provided when contacting us or requesting a quote via our site, subscribing to the services we provide, managing your account online, requesting further services, and engaging in correspondence with us by phone, email, or otherwise. Such personal information may consist of, but is not limited to, your title, name, email address, telephone numbers, details about your job role, and information contained in our correspondence or other communications with you about our business.

Personal information we collect about you:

We may automatically collect the following information: details of transactions you carry out through the site, and your visits to our site, including, but not limited to, traffic data, location data, weblogs, and other communication data, and the resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. We may also collect any personal information which you allow to be shared that is part of your public profile or third-party social network.

Personal information we may receive from other sources:

We obtain certain personal information about you from sources outside of our business which may include third-party companies. In addition, we may also receive certain personal information about you from our customers with whom we enter into agreements. The personal information received is as described in the two paragraphs above and may also include special category personal data which relates to your health where it is necessary for us to provide our services.

How we use your personal information

The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.

Performance of the contract with you or take steps to enter into:

We may use and process your personal information where we have supplied you (or continue to supply you) with any products or services, where we are processing an order from you, where we have arranged for the supply of another company’s products or services to you or where you are in discussions with us about any new product or service. We will use this information in connection with the contract for the supply of services/products when it is needed to carry out that contract with you or for you to enter into it. Please see Data we collect and how we collect it above for details of the types of personal information we process for these purposes.

Legitimate interests:

We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:

  • For marketing activities (other than where we rely on your consent to contact you by email or text with information about our products and services).
  • For analysis to inform our marketing strategy, and to enhance and personalise your client experience.
  • To monitor usage of our site, record traffic flows, and carry out research about its user demographics.
  • To correspond or communicate with you, including about our services and any changes or improvements to our website or services.
  • To carry out database and website administration.
  • To verify the accuracy of data that we hold about you and create a better understanding of you as a customer (if applicable).
  • For network and information security in order to protect your information against loss, damage, or unauthorized access.
  • For prevention of fraud and other criminal activities.
  • To comply with a request from you in connection with the exercise of your rights.
  • To assess and improve our service to clients.
  • For the management of queries, complaints, or claims.
  • For the establishment and defence of our legal rights.

Consent for data processing:

We may use and process your personal data where you have consented for us to do so. This includes contacting you with marketing information about our products and/or services if you have:

  • Signed up to our mailing list/e-newsletters via our website or other medium where available.
  • When you refresh your marketing preferences and provide consent when responding to a request from us to do so.

Vital interests:

Where we have supplied you with any goods, we may use your personal information to contact you if there are any urgent safety notices or where we believe that processing your personal information will prevent or reduce potential harm to you.

Legal requirement:

We will use your personal information to comply with our legal obligations: (i) to assist any public authority or criminal investigation body; (ii) to identify you when you contact us; and/or (iii) to verify the accuracy of data we hold about you.

Others who may receive or have access to your personal information

Our suppliers and service providers:

We may disclose your information to our third-party service providers, agents, subcontractors, and other organisations for the purposes of providing services to us or directly to you on our behalf. These third parties include subcontractors, cloud service providers, IT providers, legal advisers, advertising agencies, and administrative services.

Third parties who provide products and services:

We work closely with various third parties to bring you products and services. When you enquire or purchase these products or services through us, the relevant third party may use your details to provide information and carry out their obligations. These third-party product providers may share your information with us, which we will use in accordance with this policy.

Where we store your personal information

All information you provide to us is stored on our secure servers, located within the United Kingdom.

How long we keep your personal information

The retention of your personal information depends on various factors, including the purpose for which it is used and our obligations under applicable laws. We will retain personal information for as long as necessary to fulfill those purposes.