Gas Emergencies

Firstly, open all available windows and doors to ensure the room is well ventilated. You can call the 24 hour gas emergency service free on 0800 111 999* and a trained operator from National Grid will take all the details.

If you know where it is located, shut the gas supply off at the mains. An engineer will usually be with you within an hour.

*Some mobile network operators may charge you for the call.

Case Studies

Gas Metering Works

Utility Site Services are gas metering specialists and offer a full range of gas meters demands covering all network pressures.

In order to use gas, a meter is always required. It regulates the pressure under normal operating circumstances and acts as a tool to measure the amount of gas the customer draws from the network.

The meter is solely sized for the properties intended use, so a change in circumstances might require a change in your current gas meter's size.

There are two main categories of gas meter, standard and non-standard. The category a meter falls into depends on two things, the maximum gas load required and the gas pressure required at the outlet of the meter.

Standard Gas Meters

A standard gas meter is one that can be defined as low pressure and is readily available off the shelf. The maximum load a standard gas meter can deliver is approximately 1680 kw/h. The meter models that can be fitted by our engineers are: U6, U16, U25, U40, U65, U100 and U160. The low pressure meters are regulated to provide a guaranteed outlet pressure of 19mbar.

Non Standard Gas Meters

If you have a required gas demand that is greater than 1680 kw/h or it is considered medium, intermediate or high pressure you may require a non-standard meter. In the majority of instances these are subject to longer lead times as they are designed to order and produced on receipt of payment.

Gas Meter Housing

There are a number of factors that dictate if a meter will require housing. This will be ascertained by us during the project planning stage where we will consider both the size of the meter and if the connection is legal and safe with adequate ventilation to prevent a build-up of gas.

A low pressure or standard meter can be located internally (within a certain proximity to an external wall), but all other non-standard meters will need to be located externally in a suitable housing.

We will be able to advise you of the requirements suitable for your meter as part of any project planning works.

Gas Meter Relocation

There are many reasons why it would be necessary to alter the layout of a sites current gas infrastructure from site redevelopment through to the current meter or pipe work causing an obstruction.

The process can be complicated including current meter disconnection and removal, pipe alteration and meter installation / reconnection. We will manage this end to end process for you and relocate your service with minimal disruption or inconvenience to the business.

In order to produce a quotation, we would require a site map or plan with the current meter position and the new desired meter position clearly identified.


Gas Meter Works

Meter exchange quotes can usually be turned round in 24 hours. The process typically takes 10 working days for standard diaphragm meters. Non-standard and rotary meters can vary.

Other quotations involving the meters can take 1-3 days. New meter installations and upgrades can take between 1 -2 weeks.

Gas Pipe Works

Gas pipe quotations can take between 1 - 4 weeks to produce from the receipt of the required information. Once acceptance is received installations can take 6 -8 weeks.

Please note that payment must be received with the acceptance for the project to commence.

Downloadable Documents